Customer Relations Manager

Zeigler Auto Group - Schaumburg, IL or Gurnee, IL

​​Job Description

Zeigler Auto Group is seeking a Customer Relations Manager!


The Customer Relations Manager  ensures that all customer issues and concerns are resolved promptly. This person greets visitors in a friendly, interested, and helpful manner. He or she engages with customers and works closely with the Service Drive team to ensure things run efficiently. In addition, he or she performs clerical and administrative duties for the service and sales department as needed.


RESPONSIBILITIES

• Ensure all customer issues and concerns are resolved promptly.
• Make daily follow up calls to customers who have serviced and purchased their vehicles and attempt to resolve any concerns.
• Meet and greet customers promptly in a professional and courteous manner.
• Performs other duties as assigned
• Engage with customers waiting for their vehicles in the customer lounge.
• Work closely with the service and sales team to ensure things run efficiently.
• Make daily observations of service and sales department concerns and report to General Manager daily/weekly.
• Follow up with Customers to ensure CSI (Customer Satisfaction Index) scores are maintained at region level.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Job Requirements

QUALIFICATIONS

• 1+ years previous experience as a customer relations representative.
• Auto Dealership experience a PLUS!
• Chrysler or Nissan experience a PLUS!
• ADP/CRM Dealer Services experience is a PLUS!
• Social Media experience a PLUS!
• High school diploma or equivalent.
• Professional appearance and work ethic.
• Outstanding communication skills in both verbal and written.
• Great attitude with high-energy personality.
• Excellent customer service, computer and typing skills.
• Ability to work well in a process driven environment.
• Bilingual a PLUS!​
  

​Contact:
West Golf Road
Schaumburg, IL
Lindsay Latsko